International Shipping

Zippy ships international, but the buyer accepts the risk for lost, damaged, or seized packages-it is the customer's responsibility to comply with all local laws and regulations when importing and using this product. It is the customer's responsibilities to be aware of all import requirements when ordering, including but not limited to paying customs/import/duty fees. All international customers: it is your responsibility to looking up your country's customs requirements when you order to ensure you are in compliance, and interface with your country's customs and pay all associated fees if necessary.

For EU customers, be advised that customs will apply a VAT fee of approximately 30€ for importing products that exceed 100€. This is subject to change depending on up-to-date EU regulations; it is the customer's responsibility to verify this at the time of your purchase.

For questions and concerns (looking at you, Aussies), please contact me at zippybalisong@gmail.com. If the Zippy is shipped in 2 packages, you will need to assemble the trainer following these instructions:

Zipper Assembly

Cycloid Assembly

My package hasn't arrived, or my package is lost; what should I do?

Noooooo! Don't panic yet. So far I've never actually had a package get lost in the mail, although delays with USPS aren't unheard of, especially if the shipping is international. If you're a US-customer and your package is lost in the mail, appears lost in the mail, or was marked delivered but wasn't actually delivered, call the USPS immediately (1-800-275-8777)**. The faster they get on the case, the more likely you'll reach a timely resolution and get your Zippy ASAP. You can email me about it, but once I ship it out, I don't have access to any additional information that you don't--I'm just going to refer you to call the shipping carrier for resolution.