International Shipping

Zippy ships international using DHL Express. I no longer offer more economical international shipping options, as too many international packages were being lost in the mail. Note that the customer accepts the risk for lost, damaged, or seized packages-it is the customer's responsibility to comply with all local laws and regulations when importing and using this product. It is the customer's responsibilities to be aware of all import requirements when ordering, including but not limited to paying customs/import/duty fees. All international customers: it is your responsibility to looking up your country's customs requirements when you order to ensure you are in compliance, and interface with your country's customs and pay all associated fees if necessary. For EU customers, please be aware that customs will apply a VAT fee, and it is the customer's responsibility to verify the amount at the time of your purchase.

For questions and concerns, please contact me at zippybalisong@gmail.com.

My package hasn't arrived, or my package is lost; what should I do?

If you are a US-customer and your package is lost in the mail, appears lost in the mail, or was marked delivered but wasn't actually delivered, call the USPS immediately (1-800-275-8777)**. The faster they get on the case, the more likely you'll reach a timely resolution and get your Zippy ASAP. You can email me about it, but once I ship it out, I don't have access to any additional information that you don't--I'm just going to refer you to call the shipping carrier for resolution.

If you are an international customer and your package hasn't arrived yet, contact DHL and your local customs to see if the package is waiting on import fees to be paid before they release the package. It is the customer's responsibility to comply with all local laws and regulations when importing my products.

Hopefully your package is just delayed (this is generally the case when a package appears lost), but if it is actually lost in the mail, I'm very sorry. Believe it or not, it's just as heartbreaking for me as it is for you, since I make every balisong myself and put a lot of love into each one. Unfortunately, I am unable to take responsibility for packages that get lost in the mail (or seized by customs). I offer a variety of shipping options which have different levels of pricing and reliability/risk, and it's up to you to choose what is best for you. I am unable to replace lost packages for free, since each product takes me a considerable amount of time and financial investment to make; I'm not a big Amazon company that manufactures their stuff overseas. Thank you for understanding.