Shipping & International Shipping Policy

International Shipping

Zippy ships international, but the buyer accepts the risk for lost, damaged, or seized packages-it is the customer's responsibility to comply with all local laws and regulations when importing and using this product. It is the customer's responsibilities to be aware of all import requirements when ordering, including but not limited to paying customs/import/duty fees. All international customers: it is your responsibility to looking up your country's customs requirements when you order to ensure you are in compliance, and interface with your country's customs and pay all associated fees if necessary.

For EU customers, be advised that customs will apply a VAT fee of approximately 30€ for importing products that exceed 100€. This is subject to change depending on up-to-date EU regulations; it is the customer's responsibility to verify this at the time of your purchase.

For questions and concerns (looking at you, Aussies), please contact me at zippybalisong@gmail.com. If the Zippy is shipped in 2 packages, you will need to assemble the trainer following these instructions:

Zipper Assembly

Cycloid Assembly

My package hasn't arrived, or my package is lost; what should I do?

Noooooo! Don't panic yet. So far I've never actually had a package get lost in the mail, although delays with USPS aren't unheard of, especially if the shipping is international. If you're a US-customer and your package is lost in the mail, appears lost in the mail, or was marked delivered but wasn't actually delivered, call the USPS immediately (1-800-275-8777)**. The faster they get on the case, the more likely you'll reach a timely resolution and get your Zippy ASAP. You can email me about it, but once I ship it out, I don't have access to any additional information that you don't--I'm just going to refer you to call the shipping carrier for resolution.

**Some tips when calling USPS:
(1) Do not use speakerphone, as this will confuse the automated system.
(2) From the automated menu, say "Package," and follow the prompts with your tracking number.
(3) When it offers "visual mode," I recommend you use it. It's faster and more streamlined.
(4) At the end of the automated system which will track your (delayed) package, say "agent" or "representative" so you can speak to an agent and explain the issue.
(5) Sometimes they only allow the sender to open an investigation. If that's the case, shoot me an email asking for the shipping label, and then use the return address information on the shipping label to provide the sender information.

If you are an international customer and your package hasn't arrived yet, contact your local postal service that interfaces with USPS to evaluate the situation--worst case scenario you may need to reach out to customs to see if your package made it through or was seized. It is the customer's responsibility to comply with all local laws and regulations when importing my products.

Hopefully your package is just delayed (this has always been the case historically when a package appears lost), but if it is actually lost in the mail, I'm very sorry. Believe it or not, it's just as heartbreaking for me as it is for you, since I make every balisong myself and put a lot of love into each one. Unfortunately, I am unable to take responsibility for packages that get lost in the mail (or seized by customs). I offer a variety of shipping options which have different levels of pricing and reliability/risk, and it's up to you to choose what is best for you. I am unable to replace lost packages for free, since each product takes me a considerable amount of time and financial investment to make; I'm not a big Amazon company that manufactures their stuff overseas. Thank you for understanding.